Welcome To UKRETO .

At Ukreto, we value your trust in us and aim to ensure that your shopping experience is smooth and satisfying. However, we understand that there may be occasions when you may need to return or exchange a product. This policy provides detailed guidance on how to return or exchange items and how refunds will be processed.

Refund Policy

If you are unsatisfied with the product and prefer a refund instead of an exchange, we offer a hassle-free refund process.

• Refund Eligibility Refunds are granted if:

  • The item is returned within the 7-day window.
  • The item is in new, unused condition, with all original tags and packaging intact.
  • The item is not from a category that is marked as non-returnable (such as undergarments, swimwear, or other items mentioned as final sale).

• Refund Process

  1. Inspection of Returned Items: After receiving the returned item, our team will inspect it to ensure it meets our return conditions.

  2. Refund Approval: If the item is in the expected condition, we will approve the refund.

  3. Processing Time: The refund will be processed within 7-10 business days after the item is received and inspected. You will receive a notification once the refund is processed.

• Refund Method

  • Original Payment Method: Refunds are issued back to the original method of payment (credit card, PayPal, etc.). Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Store Credit: If you prefer, we can issue the refund as store credit, which you can use for future purchases.

Damaged or Defective Items

While we strive to deliver high-quality products, there may be rare occasions where items are damaged during shipment or contain defects.

• What to Do if You Receive a Damaged or Defective Item

  • Report Immediately: Please report any damage or defect within 48 hours of receiving the item. This ensures that we can address the issue promptly.
  • Send Photos: To help us assess the damage or defect, we require that you send clear photographs of the item showing the issue. You can email these to our customer service team or upload them through our online support system.

• Options for Damaged or Defective Items Once we verify the defect or damage:

  • We will offer you a full refund or a replacement item at no extra cost.
  • All shipping costs for returning the damaged or defective item will be fully covered by Ukreto.

Additional Information

• Processing Time Overview From the moment you initiate a return or exchange to the point where the refund is credited or the replacement is shipped, the entire process generally takes 10-14 business days. This includes the time for shipping, inspection, and processing.

• Non-Eligible Returns Items that do not meet the return criteria (such as worn, washed, or missing tags) will not be refunded or exchanged and will be returned to you at your expense.

• Customer Support Contact Should you have any questions or need assistance at any point during the return, exchange, or refund process, you can reach out to our Customer Support Team at:

  • Email: support@ukreto.com
  • Phone: +91 95866 01953
  • Support Hours: Monday to Friday: 9:00 AM - 6:00 PM

We are always here to help and ensure that your shopping experience with Ukreto is a positive one!

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