Welcome To UKRETO .

At Ukreto, we value your trust in us and aim to ensure that your shopping experience is smooth and satisfying. However, we understand that there may be occasions when you may need to return or exchange a product. This policy provides detailed guidance on how to return or exchange items and how refunds will be processed.

Return Policy

We offer a simple and straightforward return process, but there are a few important conditions to ensure the product can be accepted for a return.

• Return Window: 7 Days

  • You must initiate the return within 7 days of the delivery date. This means that once your item is delivered (based on the tracking information provided by our courier service), you have 7 calendar days to request a return. Requests made after this period will not be eligible for a return.

• Condition of Returned Items To ensure that the item can be resold and to maintain the quality of our products, the following conditions must be met:

  • Unworn: The product must not show any signs of wear or usage. Items that have been worn for even a short period will not be accepted for returns.
  • Unwashed: The product must not have been washed or cleaned. Washing alters the fabric, fit, and appearance, making the item non-returnable.
  • Original Tags Intact: All tags, labels, and any accompanying packaging materials must be intact and included. If the original tags have been removed, the product cannot be accepted for return, as we cannot verify its condition as new.

• How to Initiate a Return If you decide to return an item, please follow these steps:

  1. Raise a Return Request: You must first raise a return request through our customer support system. This can be done via our website's support portal or by contacting our support team through email or phone.

  2. Receive a Return Authorization: After submitting the return request, you will receive a return authorization from our team, which will include a prepaid shipping label to send the item back to us. Please do not ship the item without receiving this authorization.

  3. Pack the Item Properly: Ensure that the item is securely packed, ideally in its original packaging, to prevent any damage during transit.

  Shipping Costs The return shipping costs are covered by Ukreto. Once your return is authorized, we will provide you with a prepaid shipping label so that you can return the product without any additional expense. Non-Returnable Items Some items are non-returnable for health, safety, or hygiene reasons. For example, undergarments, swimwear, and personal care items are generally excluded from our return policy. Always check the product page for specific return eligibility information.

Additional Information

• Processing Time Overview From the moment you initiate a return or exchange to the point where the refund is credited or the replacement is shipped, the entire process generally takes 10-14 business days. This includes the time for shipping, inspection, and processing.

• Non-Eligible Returns Items that do not meet the return criteria (such as worn, washed, or missing tags) will not be refunded or exchanged and will be returned to you at your expense.

• Customer Support Contact Should you have any questions or need assistance at any point during the return, exchange, or refund process, you can reach out to our Customer Support Team at:

  • Email: support@ukreto.com
  • Phone: +91 95866 01953
  • Support Hours: Monday to Friday: 9:00 AM - 6:00 PM

We are always here to help and ensure that your shopping experience with Ukreto is a positive one!

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