Terms and Conditions

1. Introduction

1.1. Welcome

Welcome to Ukreto. These Terms and Conditions apply to the use of our website, services, and the purchase of any goods from our online store. By accessing or using our website, you agree to these terms. If you do not agree with these terms, please do not use our services. The Legal Name of UKRETO : Shivamsinh Amarsinh Thakur.

1.2. Amendments

We reserve the right to amend or update these Terms and Conditions at any time without prior notice. The latest version will always be available on our website, and continued use of the website after any amendments constitutes your acceptance of the new terms.

2. Definitions

For clarity, the following definitions apply throughout this document:

“We,” “Us,” “Our,” “Ukreto”: Refers to Ukreto, the clothing brand, and its associated entities.
“You,” “Customer,” “User”: Refers to the individual or business entity using our website or purchasing products from us.
“Goods,” “Products”: Refers to clothing items and accessories sold by Ukreto.

3. Account Creation & Use

3.1. Account Setup

To make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.

3.2. Security

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility. We reserve the right to suspend or terminate accounts that we believe to be compromised or used fraudulently.

3.3. Prohibited Use

You must not misuse this website, including hacking, introducing viruses, or disrupting service. Any such actions could result in legal proceedings.

4. Orders & Contract Formation

4.1. Order Process

When you place an order with Ukreto, you are offering to purchase the goods under the terms of this contract. All orders are subject to acceptance by Ukreto, and we reserve the right to refuse any order.

4.2. Order Confirmation

Once you place an order, you will receive an email confirmation acknowledging that we have received your request. This acknowledgment does not constitute acceptance of your order. A contract between you and Ukreto is formed only when the goods are dispatched.

4.3. Pricing

All prices on our website are displayed in [Insert Currency] and include VAT (if applicable). We reserve the right to change prices without prior notice, but such changes will not affect orders already confirmed.

4.3.1. Price Errors

In case of an error in the price of the goods you ordered, we will inform you as soon as possible and give you the option to proceed with the correct price or cancel the order. If we are unable to contact you, the order will be automatically canceled.

4.4. Payment

Payments are accepted via various methods, including [Visa, MasterCard, PayPal, Apple Pay, etc.]. All payments must be received in full before the dispatch of goods. We use secure third-party payment processors, and by placing an order, you agree to their terms and conditions as well.

4.5. Order Changes and Cancellation

You may cancel or modify your order within 24 hours of placing it by contacting customer service. Orders already dispatched cannot be canceled, and customers must follow the return process outlined below.

5. Shipping & Delivery

5.1. Shipping Destinations

Ukreto ships worldwide, with varying shipping fees depending on your location. Shipping costs will be calculated and displayed at checkout before confirming your order.

5.2. Delivery Times

We strive to dispatch orders within [2-5 business days]. Estimated delivery times are provided during checkout. However, these times are only estimates, and Ukreto is not responsible for delays caused by external factors such as customs or courier issues. 5.2.1. Late or Lost Deliveries In the event of a late or lost delivery, contact our customer service team at support@ukreto.com. We will liaise with the courier company and, where necessary, offer a refund or replacement if the shipment is confirmed as lost.

5.3. International Shipping & Duties

For international orders, customs duties, and taxes may apply. The customer is responsible for paying these fees. Ukreto cannot control or predict any additional charges applied by customs in your country. Delays in customs clearance are not within our control.

6. Returns, Refunds & Exchanges

6.1. Return Eligibility

We accept returns within 30 days of purchase, provided the goods are in their original condition—unused, unwashed, and with all tags attached. Items that have been altered, damaged, or worn are not eligible for return.

6.2. Return Procedure

To initiate a return, contact us at returns@ukreto.com with your order number and the reason for the return. After approval, we will provide return instructions and a return shipping label (if applicable). The cost of return shipping may be deducted from the refund.

6.2.1. Non-Refundable Items

Some items may not be eligible for returns, including but not limited to:

Gift cards

Sale items (unless faulty)

Customized or personalized items

6.3. Refund Process

Refunds will be processed within 10 business days after receiving the returned items. Refunds are issued to the original payment method only. Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.

6.4. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Product Descriptions & Warranties

7.1. Product Descriptions

We strive to provide accurate descriptions and images of our products. However, colors may vary slightly due to display differences, and we do not guarantee that the product images accurately represent the product received.

7.2. Warranties

All products sold by Ukreto are subject to a warranty period of [insert warranty period, e.g., 6 months] from the date of purchase. The warranty covers manufacturing defects but excludes damage caused by wear and tear, misuse, or improper care.

8. Intellectual Property Rights

All content, including text, images, logos, designs, and graphics on the Ukreto website, is the intellectual property of Ukreto. You may not use, copy, reproduce, distribute, or display any content from our website without our express written consent.

9. Limitation of Liability

9.1. Exclusions of Liability

To the fullest extent permitted by law, Ukreto shall not be liable for any damages arising out of or related to your use of the website, or the purchase and use of our products. This includes indirect, incidental, or consequential damages, even if we have been advised of the possibility of such damages.

9.2. Force Majeure

Ukreto will not be liable for any failure to perform obligations due to events beyond our reasonable control, including but not limited to acts of God, war, strikes, pandemics, and natural disasters.

10. Data Privacy & Cookies

10.1. Data Collection

We collect personal data necessary for fulfilling your orders, such as your name, address, and payment information. For more details on how we collect, store, and use your data, please refer to our Privacy Policy.

10.2. Cookies

Our website uses cookies to enhance your browsing experience. By using our website, you consent to the use of cookies. You can manage your cookie preferences in your browser settings.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the United Kingdom]. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

13. Contact Information

For any questions, concerns, or inquiries, please contact us at:

Ukreto Customer Support

Email: support@ukreto.com
Phone: +91 95866 01953
Support Hours: Monday to Friday: 9:00 AM - 6:00 PM

We are always here to help and ensure that your shopping experience with Ukreto is a positive one!