Shipping Policy
Thank you for shopping with UKRETO! Below is our detailed shipping policy to ensure a smooth experience for our customers.
General Shipping Information
1. Order Processing :
- Orders are processed within 2-3 business days after confirmation.
- Orders placed after 9:00 AM (GMT) or on weekends/holidays will be processed the next business day.
2. Shipping Carriers:
- We use trusted carriers such as BlurDart Or Amazon Surface to deliver your orders safely.
3. Delivery Timeframes:
Domestic Orders : Estimated delivery is 3-7 business days.
International Orders : Estimated delivery is 7-15 business days, depending on the destination and customs clearance.
4. Order Tracking:
- A tracking number will be provided via email once your order has been shipped, allowing you to monitor your package's journey.
Shipping Costs
5. Flat Rate:
- Domestic standard shipping is charged at 0.
- Enjoy free shipping on all domestic orders above 0.
6. Expedited Shipping:
- Need it sooner? Expedited shipping is available at 0 with delivery in 1-3 business days.
7. International Shipping:
- Shipping costs for international orders will be calculated at checkout based on the destination. Please note that customers are responsible for any customs duties and taxes that may apply.
Delivery Restrictions
8.Shipping Areas:
- We currently ship to all 50 states in the U.S. and selected international locations in Europe, Asia, and Australia.
Unfortunately, we do not ship to embargoed or restricted countries.
9.P.O. Boxes:
- We do not ship to P.O. boxes or APO/FPO addresses.
Order Issues
10. Delayed Shipments:
- Delivery times may be extended during peak seasons or due to unexpected circumstances like weather disruptions.
11. Lost or Stolen Packages:
- While UKRETO is not responsible for lost or stolen packages after delivery, we will gladly assist you in filing a claim with the carrier.
12. Damaged Goods:
- If an item arrives damaged, please contact us at support@UKRETO.com within 5 days of delivery, including photos of the damaged item and packaging for review.
Changes to Shipping Information
13. Address Modifications:
- If you need to change your shipping address, please contact us at support@UKRETO.com before your order is shipped.
14. Failed Deliveries/Returned Orders:
- If a package is returned to us due to incorrect or incomplete address information, you may be required to pay additional shipping fees for re-delivery.
Eco-Friendly Shipping
15. Sustainable Packaging:
- At UKRETO, we prioritize the environment. All our packaging materials are 100% recyclable and eco-friendly.
16. Carbon-Neutral Shipping:
- We work with our shipping partners to offset carbon emissions for a greener planet.
Custom Notes
17. Custom Packaging Requests:
- Add a gift message or special request at checkout, and we’ll include it with your package.
18. Shipping Promotions:
- Stay updated on our website or social media for seasonal free shipping offers and promotions!
Order Cancellations
19. Cancellation Requests:
- If you wish to cancel your order, please contact us at support@ukreto.com within 12 hours of placing the order.
Once an order has been processed or shipped, it can no longer be canceled.
20. Refund for Canceled Orders:
- Approved cancellations made within the allowed timeframe will be refunded to your original payment method. Refunds typically take 5-7 business days to process.
21. Restocking Fee:
- For large orders, a restocking fee of 10% of the order value may apply if cancellation occurs after processing.
22. Partial Cancellations:
- If you wish to cancel part of your order, please specify the items when contacting us. Partial refunds will follow the same
timeline as full cancellations.
If you have any questions about our shipping policy or need further assistance, feel free to reach out to us at support@UKRETO.com or visit our Contact Us page.
Thank you for choosing UKRETO!
